Last Updated: 12/1/2023
Welcome to envio.green! This Shipping and Return Policy outlines our procedures for shipping and handling, as well as the process for returns. By using our services, you agree to the terms described in this policy.
- Shipping:
- Shipping Locations: We currently ship to the United States. Please ensure that the delivery address is accurate when placing an order.
- Shipping Times: Orders are typically processed within one business days. Shipping times may vary depending on the destination. Estimated delivery times will be provided during the checkout process.
- Shipping Charges: Shipping charges are calculated based on the weight of your order and the shipping destination. The total shipping cost will be displayed during the checkout process.
- Tracking Information: Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided tracking number.
- Returns:
- Eligibility: We accept returns on unused and unopened products within 30 days of delivery. To be eligible for a return, your item must be in its original packaging.
- Return Process: To initiate a return, please contact us at support@envio.green. Please include your order number and the reason for the return. Our team will provide you with instructions on how to return the item.
- Refunds: Once your return is received and inspected, we will process a refund to the original payment method. Please note that shipping costs are non-refundable.
- Exchanges: If you receive a defective or damaged item, we will replace it with the same product. Contact us at support@envio.green for assistance.
- Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to an error on our part.
- Contact:
- If you have any questions or concerns about our Shipping and Return Policy, please contact us at support@envio.green.
- If you need to return an item, please contact support@envio.green.
Thank you for choosing envio.green!